At zet18, privacy is more than a formality. We transparently explain what data we collect, how it is used, how it is protected, and what your rights are as a member.
All member personal data is protected by the same 256-bit SSL encryption used by Indonesia's national banking institutions.
Zet18 never sells, rents, or trades member personal data to any party for commercial gain.
Members have the right to access, update, and request deletion of their personal data at any time, in accordance with applicable regulations.
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Contact zet18 CS via 24-hour live chat or visit the FAQ page for questions about privacy and data security.
View FAQThis Privacy Policy explains how zet18 collects, uses, stores, and protects the personal information you provide when using our platform. It applies to all zet18 services, including the website, Android and iOS mobile apps, and all our official communication channels. By using zet18 services, you confirm that you have read and agreed to the practices described in this document.
Zet18 is committed to maintaining member trust by managing personal data responsibly, transparently, and in accordance with applicable data protection principles. We understand that your personal information is a valuable asset, and we treat it with the highest security standards.
This policy applies to all individuals who interact with the zet18 platform, including:
Zet18 only collects data that is strictly necessary to operate the service, verify identity, process transactions, and improve your experience. The following are the categories of data we collect:
Zet18 no collect sensitive information such as health data, political affiliations, or religious beliefs unless required by applicable regulations in specific contexts.
Your data is collected through several channels that you can control:
Zet18 only uses member personal data for legitimate, relevant, and disclosed purposes. Our data use includes:
Zet18 understands how sensitive your personal data is. We do not sell or rent member data. However, in certain limited situations, data may be shared with the following third parties:
Zet18 stores member personal data on servers located in secure data centers with comprehensive physical and digital protection measures.
Security measures we have in place:
Data Retention Period: zet18 retains personal data for the duration of an active account and for a specified period after account closure, in accordance with applicable legal obligations (generally between 3–7 years depending on the data type and applicable regulations). Once the retention period ends, data will be permanently deleted or anonymized.
Zet18 uses cookies and similar technologies to enhance platform functionality, analyze usage, and ensure a more personalized and secure experience. The following are the types of cookies we use:
As a zet18 member, you have a number of rights you can exercise regarding your personal data. zet18 is committed to making it easy for you to exercise these rights without unnecessary obstacles.
Zet18 strictly prohibits use of the platform by individuals under the age of 18. We do not knowingly collect or store personal data from minors.
If zet18 finds that data belonging to an individual under 18 has been collected, that data will be immediately deleted and the associated account will be closed. The age verification process through KYC we implement is the primary mechanism to prevent this from occurring.
Zet18 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. Any material changes will be communicated through:
The "last updated" date at the top of this document will always reflect the latest version. Continued use of zet18 services after changes take effect constitutes acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, you can contact zet18 through:
Our team will respond to privacy-related requests within a maximum of 30 calendar days from receipt. For data deletion requests, the process may take longer depending on applicable data retention obligations.
Zet18 respects each of the following rights and is ready to help you exercise them.
You have the right to request a copy of the personal data we hold about you, including information on how that data is used.
If any data is inaccurate or outdated, you have the right to request that we correct it without unnecessary delay.
Under certain conditions, you may request the deletion of your personal data. Such requests will be processed in accordance with applicable data retention obligations.
You may request that we restrict the processing of your personal data in certain situations, such as when you are disputing the accuracy of the data.
You are entitled to receive a copy of the data you have provided to us in a structured, machine-readable format.
You may object to the processing of your personal data for specific purposes, including profile-based direct marketing.
Data protection is not merely a legal obligation — it is a tangible expression of our respect for every member.
Bank account details and payment card information are stored in encrypted form. zet18's internal team does not have access to members' full account numbers.
Personal data, financial data, and activity data are stored in separate systems with distinct access controls to minimize the risk of mass data breaches.
In the event of a security incident that could potentially affect member data, zet18 is committed to providing notification within 72 hours of the incident being detected.
The zet18 data security system undergoes periodic external audits by independent consultants to ensure protection standards are always up to date.
Quick answers to the most frequently asked questions about data protection.
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